REFUND POLICY
The Max & Mia Parent Success System
1. Payment Processing
All purchases are processed through Digistore24, which acts as the authorized reseller and handles all billing and refund operations.
2. Refund Eligibility
Refund eligibility is determined strictly according to the Digistore24 refund policy and the specific terms displayed at the time of purchase. Where applicable, customers may be entitled to a refund within the refund period defined on the checkout page.
3. Refund Process
All refund requests must be submitted directly through Digistore24’s official order system.
Refunds cannot be processed manually by the product owner outside of Digistore24.
4. Processing Time
Approved refunds are processed by Digistore24 and typically take 1–10 business days depending on the payment method and financial institution.
5. Non-Refundable Situations
Refunds may be denied where: The refund period has expired The product has been fully accessed and the withdrawal waiver applies (if selected at checkout) Abuse or fraudulent activity is detected Digistore24 refund policy conditions are not met.
6. Chargebacks
Customers are encouraged to contact Digistore24 support before initiating any chargeback. Unauthorized chargebacks may delay resolution.
7. Final Authority
All refund decisions are governed by Digistore24 as the official payment processor.